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Python Programing

ITIL v4 Training

The augmented concentration of IT organizations on enhancing IT support in troubleshooting and managing services, improving employee throughput and accomplishing business goals has doubled the need and demand for gaining in-depth knowledge on ITIL (Information Technology Infrastructure Library) framework.

Course Highlights

  • Instructor-led Classroom and Online
  • Training modes
  • Best-in-Class Training Curriculum
  • Beginner to Expert Level Training
  • Hands-on Programming Practice
  • Pro-Python Tips & Tricks Practice Activities
  • Unlimited Access - Online or Offline Flexible Guaranteed to Run Schedules
  • Self-Paced Learning

Pre-Requisite

There are no official pre-requisite for taking the ITIL 4 Foundation Certification, yet familiarity with IT terminology and IT-related work experience are recommended.

Course Content

  • Introduction to ITIL v4
  • High-Level Service Management and Introduction
  • Where are Services and Service Management Today?
  • Introduction to the Key Elements of ITIL 4
  • Services Defined
  • Service Offerings and Relationships
  • Service Relationship Model
  • Dimensions of Service Management
  • Value Streams and Processes
  • ITIL Service Value System
  • Service Value System Design and Transition
  • ITILs 7 Guiding principles
  • Introduction to Key ITIL Practices
  • General Management Practices Purpose Statements
  • SMP Change Control The Definition
  • SMP Incident Management
  • Problem Management
  • SMP Service Requests Management
  • Service Level Management (SLM)

Course Description

The augmented concentration of IT organizations on enhancing IT support in troubleshooting and managing services, improving employee throughput and accomplishing business goals has doubled the need and demand for gaining in-depth knowledge on ITIL (Information Technology Infrastructure Library) framework. The ITIL 4 Foundation certification is the latest version that is globally recognized and encompasses IT service management standards that apply to organizations across industries and helps in offering quality-driven IT managed services.

Brillica Services delivers all-embracing ITIL v4 Foundation certification training to the aspiring managers and team leads and helps them strengthen the fundamentals of IT services management principles,

lifecycle, ITSM nomenclatures and best practices. We bring on-board several years of expertise with the help of certified instructors to impart comprehensive knowledge on system support, management, and troubleshooting through real-time scenario-based ITIL v4 training and certification course.

At Brillica Services, we strive to expand your technical knowledge of ITIL included concepts on service strategy, design, transition, operation, and fundamentals of CSI (continual service improvement) with ITIL v4 Foundational training course. Our customized learning solutions available in blended modes for ITIL v4 Foundation training is aimed to help service industry professionals to attain a firm understanding of the ITIL framework and IT service management principles on the go.

Course Objectives

The Python Programming Course at Brillica Services Helps You to :

Comprehend the fundamental concepts of service management

Know the importance of 7 ITIL guiding principles in helping organization adopt and adapt service management

Recognize the four dimensions of service management

Learn about ITILs new Service Value Chain Model

Understand the purpose and components of the ITIL service value system

Know the purpose and key terms of ITIL practices

Understand key concepts including Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

Target Audience

This course is ideal for :

All Individuals who need to understand the refreshed ITIL framework and unearth how it can be used to enhance the quality of IT service management within an organization, all IT professionals associated with an organization that has adopted and adapted ITIL, who need to be informed about and thereafter contribute to, an ongoing service improvement program. This may include but is not limited to, IT professionals, business managers and business process owners.