Salesforce Service Cloud training course in Dehradun and Delhi

Salesforce Service Cloud Training



Salesforce Service Cloud training imparts the knowledge and skills to manage the complete life-cycle of customer support. The training explains how to design and deploy the applications supporting customer business process. Aspirants learn about designing solutions using the Service Cloud functionality. In the hands-on session, focus is lead on using the agent productivity tools to manage cases and solutions.
Best Project based Internship on Salesforce Service Cloud Training Course in Delhi and Dehradun,Uttarakhand

Course Highlights

  • Instructor-led Classroom and Online
  • Training modes
  • Best-in-Class Training Curriculum
  • Beginner to Expert Level Training
  • Hands-on Programming Practice
  • Unlimited Access - Online or Offline Flexible Guaranteed to Run Schedules
  • Self-Paced Learning

Pre-Requisite

Candidates attended the following training are entitled for Salesforce Service Cloud training:
1.Administration Essentials for New Admins (Enterprise and Unlimited Editions) (ADM201)
2.Building Applications with Force.com (DEV 401)

Course Content

  • Industry Knowledge
  • Implementation Strategies
  • Service Cloud Solution Design
  • Knowledge Management
  • Interaction Channels
  • Case Management
  • Contact Center Analytics
  • Integration and Data Management

Course Description

Salesforce Service Cloud training imparts the knowledge and skills to manage the complete life-cycle of customer support. The training explains how to design and deploy the applications supporting customer business process. Aspirants learn about designing solutions using the Service Cloud functionality. In the hands-on session, focus is lead on using the agent productivity tools to manage cases and solutions.Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support. Salesforce based Service Cloud on its Sales Cloud product, a popular CRM software for sales professionals.

Brillica services is a prominent leader in offering you an opportunity to transform your theoretical knowledge on Salesforce Service Cloud Training, into the much preferred and job-oriented practical skill. through multiple projects included in Salesforce Service Cloud Training and certification course. Our diverse training delivery modes of Salesforce Service Cloud Training course, offered in custom schedules, help corporate and individual learners find a best-fit learning solution mapping their career and training goals.

Course Objectives

Salesforce Service Cloud Training at Brillica Services Delhi and Dehradun,Uttarakhand Helps You to :

Salesforce Service Cloud Training

Understand the terminology related to Service cloud

Determine the factors influencing the contact center and the considerations for business continuity

Understand designing and deployment strategies appropriate for a contact center

Handle knowledge management starting from creation to feedback including the data migration strategy

Determine the functionality over different interaction channels including web, email, chat, social media, and mobile phone

Design a case management solution from case creation to closure

Handle large data and transaction volume issues in analyzing and coming up with the design considerations

Salesforce Administration Essentials for Experienced Admins Training

Course Name Duration
Salesforce Administration Essentials for Experienced Admins Training 60 hours

Upcoming Training Schedule

Month Weekdays Weekends Mode
December-2021 13/12/21 and 20/12/21
2 hours(Monday-Thursday) per day
18/12/21 and 19/12/21
3 hours(Saturday-Sunday) per day
Online/Offline
January-2022 03/01/22 and 24/01/22
2 hours(Monday-Thursday) per day
15/01/22 and 16/01/22
3 hours(Saturday-Sunday) per day
Feburary-2021 07/02/22 and 14/02/22
2 hours(Monday-Thursday) per day
19/02/22 and 20/02/22
3 hours(Saturday-Sunday) per day
March-2022 07/03/22 and 21/03/22
2 hours(Monday-Thursday) per day
27/03/22 and 28/03/22
3 hours(Saturday-Sunday) per day
April-2022 04/04/22 and 18/04/22
2 hours(Monday-Thursday) per day
24/04/22 and 25/04/22
3 hours(Saturday-Sunday) per day

FAQs Salesforce Service Cloud Training

Ans.Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support. Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents.

Sales Cloud includes Cases and Email-to-case, whereas Service Cloud includes features like Entitlements and Milestones. It is mainly omnichannel. Sales Cloud is licensed separately from Service Cloud. The overlap between the two products can make licensing confusing for users.

Ans. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.

Ans . An object is a home for your data. Objects collect and store customer info so your teams can easily find it. Standard objects are already set up for you, based on the data collected by our most successful customers. Service Cloud allows you to connect data sets through object relationships.

Ans. Resolve cases faster by quickly spotting a variety of support processes and service level agreements (SLAs) with easy access to the full details, context, and history of every case and customer interaction.

Ans. There are 4 main types of cloud computing:
1.Private clouds
2.Public clouds
3.Hybrid clouds
4. Multiclouds.

Ans.There are also 3 main types of cloud computing services:
Infrastructure-as-a-Service (IaaS)
Platforms-as-a-Service (PaaS)
and Software-as-a-Service (SaaS).

Ans. Salesforce objects are database tables that permit you to store the data specific to an organization. Custom Objects: Custom objects are those that are created by users. It supplies information that is unique and essential to their organization.

Ans. The short answer is that you own the data you create, but the cloud service provider has ultimate control over it. This is reflected in many providers' terms of service which state that they can hold on to the data to comply with legal regulations.

Ans. Google Drive is a cloud-based storage solution that allows you to save files online and access them anywhere from any smartphone, tablet, or computer. Drive also makes it easy for others to edit and collaborate on files.


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