Refund Policy
This policy explains when and how Brillica Services Private Limited refunds course fees. Please read it before you enrol. Paying for a course means you accept it, together with our Terms & Conditions.
1. Key terms
- Registration: paying the registration fee to reserve your seat. Registration stays valid for 6 months from the date of payment, unless you revoke it earlier. If you do not enrol within 6 months, your registration lapses and the registration fee stays with Brillica. Registration is not enrolment.
- Registration fee: the fee paid at registration, as decided at the time of registration. It is part of your total course fee. It is non-refundable, except where Brillica is unable to start your batch or the course.
- Enrolment: confirmed when you pay the full course fee, or 60% of the course fee with the remaining 40% paid after 30 days.
- Commencement: the date and time of the first scheduled class of your batch.
- Validity period: the period for which your enrolment and LMS access are valid, as set out in our Terms & Conditions.
2. When a refund is given
| Situation | Refund |
|---|---|
| You request a refund before commencement, and you have not attended any class or accessed any course content | The amount paid, minus the registration fee and the applicable GST on the entire payment amount |
| You request a refund after commencement, or after attending a class or accessing course content | No refund |
| You change your mind, or have personal circumstances, after enrolment | No refund, except as set out in the first row |
| You revoke your registration, or it lapses after 6 months | No refund. The registration fee stays with Brillica |
| Brillica is unable to start your batch or the course | A full refund of all amounts paid, including the registration fee and GST |
| Brillica reschedules your batch and you cannot attend the new schedule or any other batch | Treated as a request before commencement, as in the first row. The registration fee is not refunded |
| Duplicate payment, or a failed payment where money was deducted | A full refund of the extra or failed amount |
| Your validity period ends before you complete the course modules | No refund. Completing the modules within the validity period is the student's responsibility |
| Fee paid to renew LMS web access | Non-refundable |
| Late fees, cheque return fees and bank charges | Non-refundable |
Any refund is worked out on the amount you actually paid, including where you paid a discounted price or by instalments.
3. How to request a refund
- Email info@brillicaservices.com with your name, registered mobile number, course and batch, payment receipt number and the reason.
- Make the request before commencement.
- We check our attendance and access records to verify your request.
- We will tell you our decision within 7 working days.
4. Refund processing time and method
Once a refund request is approved and verified, it takes up to 10 working days to process the refund. We refund to the original payment method. Payments made by cash or cheque are refunded by bank transfer to an account in the student's name. Your bank may take a few more days to show the amount.
5. Cancellation, rescheduling and force majeure
Brillica may reschedule a batch for unforeseen reasons. We will tell you in advance and offer you a seat in another batch. If we are unable to start your batch or the course, you get a full refund as set out in section 2. If you cannot attend a rescheduled batch or any other batch, the refund rules for a request before commencement apply.
If force majeure events (such as natural disasters, pandemics or government-imposed lockdowns) seriously affect the delivery of a course, we will move the course online. If we are not able to deliver the course, we will refund the fee for the part we could not deliver.
6. Batch change and transfer
Transfer of a seat to another person is not allowed. You may change your batch within your validity period, as set out in our Terms & Conditions.
7. Contact
For questions about this policy, write to info@brillicaservices.com.
Last updated: 22 October 2026